Applying artificial intelligence to everything we're comfortable doing in banking is much easier than changing how we do things -- which would make the greatest use of AI. Few in financial services would argue that the future belongs to those institutions that harness data-driven machine intelligence to do more, better and faster. The insights and efficiencies needed to compete and thrive will come from AI-driven service personalization and optimization. But AI should do more than speed up a financial assembly line. As Ernst & Young stated in a report: "AI-driven financial health systems will become personal financial operating systems. Consumer finance will unbundle products and rebundle personalized and holistic value propositions based on life events."

Applying artificial intelligence to everything we're comfortable doing in banking is much easier than changing how we do things -- which would make the greatest use of AI. Few in financial services would argue that the future belongs to those institutions that harness data-driven machine intelligence to do more, better and faster. The insights and efficiencies needed to compete and thrive will come from AI-driven service personalization and optimization. But AI should do more than speed up a financial assembly line. As Ernst & Young stated in a report: "AI-driven financial health systems will become personal financial operating systems. Consumer finance will unbundle products and rebundle personalized and holistic value propositions based on life events."